Clinic Policies

These are not all inclusive, see Patient Agreement for all other details.

Membership Cancellation Policy

We have no long term contracts or commitments.  If you decide to cancel, it's easy, you just let us know with

30 day written notice. Then, your last bill/payment will be at the end of that current billing period as we bill in arrears (meaning at the end of a 30 day period/cycle).

Please know, simply stopping payment without notice will create late fees per account, and after 60 days of non-payment your account is suspended, after 90 days termination of care, and your account is sent to collections.

We do charge an enrollment fee and if you cancel and then decide to rejoin, you will be asked to pay the $149 per individual (family max $249) re-enrollment fee. Ability to re-join practice is at physician's discretion.

Of course, if our panel becomes full in the interim, you may be wait listed to rejoin.

UPDATE 01/01/2018: If the above is not followed, or somebody disputes (accidental or intentional) our charges, they will then be liable for any dispute fees incurred by the Merchant Service Vendor (usually between $15 to $30 per dispute), Membership immediately terminated, and will then be sent to collections.

Enrollment Fee Policy

With each online enrollment, members will be billed the

$99 individual (or max family of $249) enrollment fee on the same day of online enrollment.

Enrollment payment must clear within 48 hours or further enrollment will be terminated.

Enrollment fee is non-refundable after 5 days, or after 1st office visit -- whichever comes first.

Then, 30 days later you will be billed for the monthly membership fee. The membership billing starts immediately -- this is how you are a part of the 600 members.

Controlled Substance Policies

Controlled Substances. It is not the policy of Practice to prescribe chronic controlled substances on Patient’s behalf, including commonly abused opioid medications, benzodiazepines, and other stimulants.

See below regarding ADD/ADHD evaluation and treatment.

Work/School Excuse Policies

Work/School excuses can be obtained from our office under the following circumstance:

  • A patient comes to the office for an acute illness.  We will give an excuse for a reasonable amount of time for time missed, and anticipated time missed (based on the specifics of the illness).

  • A patient comes to the office for a visit.  We can give an excuse for the day of the visit.

  • A patient contacts us about an illness requiring time missed, but not severe enough to require an office visit.  The contact (either by phone or electronic) must be within 48 hours of time missed.  

We realize that businesses and schools require excuses even for minor problems, so we are willing to work with our patients in these circumstances.  But we cannot excuse illnesses we never hear about.

Form Completion Policies

Dr. Bartlett will complete single page school and work forms, for example, sick notes. 

Our Privacy Policy

No Show Policy and Fee

Appointments are not considered confirmed until you have completed your online registration.

No shows without giving 24 business hours notice, will be subject to $50 No Show Fee. No exceptions.

Notice may given by calling or email only. Texting not allowed.

ADHD/ADD Treatment Policy Update 03/23/2018

Medication tolerance, dependence, and at worse, addiction are real risks posed with these medications. And on top of all this risk, they are often ridiculously expensive.

We live in a world where we have more information thrown at us, more expectations with constant connections/contacts, more distractions, more financial chaos and spending, more social media contacts hacking our brain to require more dopamine to feel "normal", and of course, less nutrition, less sleep, less exercise, and less rest. Less peace. Our brains don't stand a chance.

All the above occur, but that does NOT medically mandate a treatment of ADHD/ADD. 

Policy Change, Effective 03/23/2018:

- A psychiatrist will need to evaluate a person first, start treatment (prescribe), and stabilize on dose, and send documentation to me, directly, via fax, 614.300.5661. 
- No ADHD/ADD treatment will be continued, without documentation as well. 
- Any dose adjustment or medication changes will have to be done by a psychiatrist. 
- No exceptions to the above.

Any current patients on controlled stimulant medication may be asked in the future to follow up with psychiatrist as well. 

If you're interested, feel free to look at this interesting piece from NPR:

And, glance at this study, Enhancement stimulants: Perceived motivational and cognitive advantages:

Medication Dispensing Mailing Protocol Update 06/01/2018

NEW POLICY AS OF 06/01/2018: If medications that were requested to be ordered are NOT picked up/mailed/secured arrangements by 1 week of notification email, the medication (so long as safe to do so), WILL be mailed to you with mailing cost billed to your invoice. 

Email Review Policy Explanation

The linked blog may help you to understand why emails are checked twice a day during business hours. Why? This may help explain the clinics need for efficiency. The clinic requires 24 business hours to be able to reply. Thank you!

Hormone Recommendations from Pharmacists

We advise patients to not expect any hormone replacements to be prescribed by Dr. Bartlett at the request of any

outside pharmacist. Dr. Bartlett will not do so. If hormone replacement is needed, Dr. Bartlett will refer you either to an endocrinologist or gynecologist, as appropriate. 


Business Hours

Monday - Thursday 9am-5pm

Friday 9am- 12pm

Lunch closure varies on patient needs.

New patient appointments in mornings.

Appointments required.

Please leave voicemail, if doctor unable to answer call immediately. She will call you back.

Office may have delayed opening, or closure during the day for house calls.

Please note, we are accessible by  entry way stairs only.

© 2016 by The Bartlett Medical Clinic & Wellness Center.

Est. 2016

Heather Bartlett, M.D.

3630 N. High St., Suite 101 (1st floor)

Columbus, OH 43214


F: 614.300.5661

Additional parking available on the street on Brevoort Road

or Northmoor Place.

View our Notice of Privacy Policy

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Direct primary care columbus ohio
Direct primary care columbus ohio

Direct primary care:

A membership based

primary care practice offering value based medical care. 


We do not accept any insurance to try to keep costs lower for our patients.

We are not an insurance plan.

Nothing on this site should be construed as establishing a physician-patient relationship.

Medical Emergency:

Call 911 or go to your closest emergency room.